MALAYSIA

If you are a Natixis Corporate & Investment Banking client and are dissatisfied with our service, we invite you to contact us through your usual relationship manager so that we can examine your case and provide you with a response.

We commit to acknowledging your complaint within the next working day. Depending on the complexity of your complaint a response will be provided within 5 working days (for simple cases) or 20 business days (for complex cases). Where a complaint was initially identified as a simple case and is subsequently determined by us to be complex, we will notify you of this change within 5 working days of receiving the complaint.

If you consider that the response you receive is not satisfactory, you may directly contact our Client Services team by email or by post at the address listed above.

If you are dissatisfied with the outcome of our complaint resolution process, you may further refer your complaint to the Labuan Financial Services Authority by completing the complaint form available on the regulator’s official website: Enquiries / Complaints - Contact Us | Labuan FSA